Technology Support Outsourcing For Endodontists (Questions/Answers)

What Features Should Endodontists Expect From Outsourced Technology Support?

Endodontists provide a highly specialized service – why shouldn’t they get outsourced technology support that’s just as capable and based on just as much expertise?

More than perhaps any other area of modern society, technology is poised to make the most difference to the world in the healthcare industry. The simple fact is that while email may help manufacturers keep in the touch, and point of sales systems make commercial tasks easier for restaurants, it’s nothing compared to what technology can do for those operating in the healthcare industry.

That is, when technology makes daily work lives easier for healthcare professionals – such as endodontists – it’s having a nearly direct effect on the well-being of real people.

Without being too dramatic, that’s why healthcare technology – and the outsourced technology support that manages it – is so important.

How To Find The Right Endodontist Outsourced Technology Support?

Anyone operating in the healthcare industry – whether you’re an endodontist or another type of practitioner – has likely noticed that there are so many potential providers of outsourced technology support marketing to the medical field. So, what separates the best from the rest?

Put simply, it all comes down to finding a provider that knows what your field is actually like, and knows what you need. You don’t want to have to explain what it is you or other endodontists do to them – it should just work.

When evaluating potential outsourced technology support for endodontists, you have to know what to look for.

What Features Should Endodontist Outsourced Technology Support Provide?

Regardless of the many fancy features and additional add-ons you may have heard about at trade shows and spam that makes it to your inbox, the truth is that if an outsourced technology support provider really understands what you do, they know it’ll come down to a few basic, but well-delivered services:

1. Patient Management
   As much as your work should just be about the treatment of the dental pulp, the reality is that you also have to worry about administration, communication, and organization. If you choose the right outsourced technology management, all of this becomes easier.

   Think of it like the perfect Customer Relationship Management (CRM) software it’s a simple matter to automate confirmations in order to reduce late and no-show appointments, automatically send welcome packages to new patients that sign up at your practice, as well as market to and reactivate past patients with mass communications based on short-term promotions.

   Beyond automation, the dental software you choose should also offer new ways of communication that allow your patients to interact the way they prefer. Instead of having to call each patient any time you need to make contact, you should instead be able to send a text or email easily, based on what they prefer.

2. Mobility Enhancements
   It’s simply not acceptable to be stuck at the office anymore. With the introduction of cloud computing to the business world around a decade ago, long gone are the days of working late at the office, coming in early in the morning, or worse yet, returning to your practice after you’ve gone home just to access a patient file.

   Whoever you choose to provide outsourced technology support should automatically allow you to access all your patient and other work data from wherever you need to on a tablet or smartphone. Whether you’re at home and need to double check when a patient’s last appointment was, or on the go and need to confirm something else in a patient’s file, it should be as easy as opening an app on your mobile device.

   You should have universal (and secure) access to:

   1. Your office schedule
   2. Appointment details

• Clinical notes

1. Digital images
2. Patient information
   

3. Secure Data Transfers For Patient Files
   It’s in the nature of the healthcare industry that at some point you’ll have to share patient data, either as a part of a referral or simple between locations in a multi-location practice.

   Effective outsourced technology support makes that easy. You should not have to courier a patient chart from one office to another. Rather than going through all that, you can set up a patient data exchange and easily send the following from one authorized location to another:

   1. Complete patient charts
   2. Odontograms

• Medical histories

1. Other patient documentation

In a nutshell, worthwhile outsourced technology support will make what you already do a simple matter.

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